- Online Learning
AMWA requires payment in full for all products and services sold via this website. Payments must be made in US dollars and may be paid via credit card (Visa, Mastercard, or American Express accepted). Payment by check must be submitted directly to the AMWA office at the address below. There is no guarantee of service (eg, membership, event registrations, enrollments, or product orders) without confirmation of proper payment.
Membership dues are non-refundable upon activation of your membership and are non-transferable.
AMWA Store Shipping Policies
Shipping & Handling fees are included for domestic USPS Priority Mail shipping.
Products purchased in the AMWA store cannot be returned once they are opened. Products may be returned undamaged, in the original packaging within 60 days of purchase. Upon receipt, a refund will be processed minus a $25 restocking fee for each individual book and $75 for the Essential Skills Express Package. Shipping fees will not be refunded and AMWA is not responsible for any return shipping.
Partial returns of the Essential Skill Package will not be accepted. All products in the package must be returned in order to receive a refund.
Enrollment in an AMWA certificate program is non-refundable.
There is a $50 retake fee for a failed self-study workbook final quiz. Retaking the quiz is optional. Credit can only be earned for successfully completed quizzes.
Event registrations are subject to AMWA's conference cancellation policy. Conference cancellation requests must be received in writing no less than 3 weeks prior to the scheduled event. Refunds, less a $75 administrative fee, will be distributed only to individuals who cancel 3 weeks or more before the scheduled event. No refunds will be distributed for cancellation requests made within 3 weeks of the scheduled event.
All purchases made in AMWA Online Learning are non-refundable.
Jobs Online postings and Freelance Directory listings are non-refundable. Users may suspend these listings if desired.
Applicants, including those who have been denied eligibility to sit for the exam, may request a refund of the Application Submission Fee, minus the nonrefundable $75 administration fee.
Candidates may request a refund of the Examination Registration Fee, minus the nonrefundable $75 administration fee. To request a refund, candidates must cancel their registration in writing (via email) within 15 business days (3 weeks) before the scheduled exam.
Candidates who cancel less than 15 business days before the scheduled exam, fail to appear at the designated location, or come to the exam center without proper identification (ID) and/or the proper admission letter will not be allowed to take the scheduled exam and will forfeit the full Examination Registration Fee. Exceptions may be made, with proper documentation, in extraordinary circumstances such as a medical or personal emergency, death of an immediate family member, jury duty, active duty military assignment, or severe weather or a disaster that makes getting to the exam site impossible. The nonrefundable $75 administration fee still applies in these extraordinary circumstances.
The Commission reserves the right to verify any information submitted regarding an absence on exam day. All absences will be reviewed on a case-by-case basis.
If a candidate taking the exam is dismissed for any reason, all exam fees will be forfeited.
The Manual Examination Rescore Fee and Recertification Fee are nonrefundable.
Refunds to payments made with a credit card will be refunded only to the credit card used in the original transaction. Refunds to payments made by check will be issues to the payor as identified on the check.
Please send requests, questions or comments by email to email@example.com.