Refund/Cancellation Policy

Payment

AMWA requires payment in full for all products and services sold via this website. Payments must be made in US dollars and may be paid via credit card (Visa, Mastercard, or American Express accepted). Payment by check must be submitted directly to the AMWA office at the address below. There is no guarantee of service (eg, membership, event registrations, enrollments, or product orders) without confirmation of proper payment.

Dues

Membership dues are non-refundable upon activation of your membership and are non-transferable.

AMWA Store Shipping Policies

Shipping & Handling fees are included for domestic USPS Priority Mail shipping.

International Shipping (any location outside of the United States) will be subject to an international shipping fee of $35.00.  Please select "International" from the shipping drop down menu in your cart.

Rush shipping is not available except under unique circumstances.  To inquire about rush shipping, please contact orders@amwa.org or call 240-238-0940 ext. 112.


Returns

Products purchased in the AMWA store cannot be returned once they are opened. Products may be returned undamaged, in the original packaging within 60 days of purchase. Upon receipt, a refund will be processed minus a $25 restocking fee for each individual book and $75 for the Essential Skills Express Package. Shipping fees will not be refunded and AMWA is not responsible for any return shipping.

Partial returns of the Essential Skill Package will not be accepted.  All products in the package must be returned in order to receive a refund.

AMWA Certificates

Enrollment in an AMWA certificate program is non-refundable.

There is a $50 retake fee for a failed self-study workbook final quiz. Retaking the quiz is optional. Credit can only be earned for successfully completed quizzes.

Registration

Event registrations are subject to AMWA's conference cancellation policy. Conference cancellation requests must be received in writing no less than 3 weeks prior to the scheduled event. Refunds, less a $75 administrative fee, will be distributed only to individuals who cancel 3 weeks or more before the scheduled event. No refunds will be distributed for cancellation requests made within 3 weeks of the scheduled event.
 
AMWA Workshop registrations must be cancelled in writing 3 weeks prior to the event in order to be eligible for refund. AMWA Workshop cancellations are subject to a $50 cancellation fee for each cancelled workshop. No refunds or credits will be given for failure to attend, late arrival, unattended events, or early departure.
 
If an AMWA Workshop is cancelled by AMWA, every effort will be made to notify registrants at least 14 days before the day of the course, and fees will be refunded.
 
Webinar registration fees are non-refundable. If a technical failure on the part of the attendee occurs during a live webinar, registration will not be refunded. If AMWA experiences a technical failure that unexpectedly ends the entire webinar, AMWA will contact attendees by email to reschedule them for an upcoming webinar. 

 

Online Learning

All purchases made in AMWA Online Learning are non-refundable. 

 

Career

Jobs Online postings and Freelance Directory listings are non-refundable.  Users may suspend these listings if desired.

 

Certification

Applicants, including those who have been denied eligibility to sit for the exam, may request a refund of the Application Submission Fee, minus the nonrefundable $75 administration fee.

Candidates may request a refund of the Examination Registration Fee, minus the nonrefundable $75 administration fee. To request a refund, candidates must cancel their registration in writing (via email) within 15 business days (3 weeks) before the scheduled exam.

Candidates who cancel less than 15 business days before the scheduled exam, fail to appear at the designated location, or come to the exam center without proper identification (ID) and/or the proper admission letter will not be allowed to take the scheduled exam and will forfeit the full Examination Registration Fee. Exceptions may be made, with proper documentation, in extraordinary circumstances such as a medical or personal emergency, death of an immediate family member, jury duty, active duty military assignment, or severe weather or a disaster that makes getting to the exam site impossible. The nonrefundable $75 administration fee still applies in these extraordinary circumstances.

The Commission reserves the right to verify any information submitted regarding an absence on exam day. All absences will be reviewed on a case-by-case basis.

If a candidate taking the exam is dismissed for any reason, all exam fees will be forfeited.

The Manual Examination Rescore Fee and Recertification Fee are nonrefundable. 

 

Refund Methods

Refunds to payments made with a credit card will be refunded only to the credit card used in the original transaction.  Refunds to payments made by check will be issues to the payor as identified on the check.

 

Contact Us

Please send requests, questions or comments by email to amwa@amwa.org.

Contact Us

American Medical Writers Association
30 West Gude Drive, Suite 525
Rockville, MD 20850-4347

phone:  240. 238. 0940
fax:        301. 294. 9006
amwa@amwa.org

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