Payment

AMWA requires payment in full for all products and services sold via this website. Payments must be made in US dollars and may be paid via credit card (Visa, Mastercard, or American Express accepted). Payment by check must be submitted directly to the AMWA office at the address below. There is no guarantee of service (eg, membership, event registrations, enrollments, or product orders) without confirmation of proper payment.

Membership Dues

Membership dues are non-refundable upon activation of membership and are non-transferable.

AMWA Store Shipping Policies

Shipping & Handling fees are included for domestic USPS Priority Mail shipping.

Printed workbooks and Quick Reference Guides are shipped to U.S. addresses only.  Customers outside of the U.S. may select the digital version of the workbooks.

Returns

Products purchased in the AMWA store cannot be returned once they are opened. Products may be returned undamaged, in the original packaging within 60 days of purchase. Upon receipt, a refund will be processed minus a $25 restocking fee for each individual book and $75 for the Essential Skills Express Package. Shipping fees will not be refunded and AMWA is not responsible for any return shipping.

Partial returns of the Essential Skills Express Package will not be accepted. All products in the package must be returned unopened and undamaged in order to receive a refund.

The print version of the Essential Skills Express Package, or individual print workbooks, may not be returned for refund if the complimentary digital version has been accessed.

AMWA Certificates

Enrollment in an AMWA certificate program is nonrefundable and nontransferable.

AMWA Essential Skills workbook final quizzes must be completed online. One free retake is provided. There is a $50 fee for each additional retake. Retaking the quiz is optional. Credit can only be earned for successfully completed quizzes.

Virtual Conferences and Online Education Programs

Once virtual conference registrations are purchased, no cancellations or refunds will be issued. It is the registrant’s responsibility to test their technical systems and environment for functionality in advance to ensure their access into the virtual conference. If challenges arise during the conference dates, technical assistance will be available. 

Promo codes must be entered and applied at the time of registration. Use of a discount code is only valid at the time of the initial purchase/registration. Refunds will not be authorized for existing registrations where the special offer was received after the initial purchase. Limit one (1) special offer/discount code per registration. Promotional discount codes cannot be applied to already reduced/discounted registrations. 

Virtual event registrations are nontransferable. 

Virtual AMWA Workshop registration cancellation requests must be sent to conference@amwa.org within 28 days of the event to be eligible for a refund. Refunds will be issued through the original method of payment, less a $75 cancellation fee per workshop. The refund is reduced by this fee to cover the administrative costs of processing and refunding the registration fee. Workshop fees are nonrefundable after the advertised deadline date. No refunds or credits will be given for failure to attend, late arrival, or early departure.

In-Person Conferences and Events

All in-person conference and event registration refund requests must be made in writing at least 28 days before the first day of the conference for eligibility to receive a partial refund. Approved refunds will be refunded to the original payment method, minus a $95 administrative fee. Requests made in writing less than 28 days prior to the first day of the conference will not be eligible for a refund except in extraordinary circumstances*. No refunds or credit will be given for failure to attend, no shows, late arrival, or early departure. Conference registrations are non-transferable.

In-person AMWA Workshop registrations must be cancelled in writing at least 28 days prior to the first day of the conference to be eligible for a partial refund. AMWA Workshop cancellations or changes made at least 28 days prior to the first day of conference are subject to a $75 fee per workshop. Requests made less than 28 days prior to the first day of the conference will not be eligible for a refund or change for any reason. No refunds or credit will be given for failure to attend, no shows, late arrival, or early departure.

No refunds or credits will be given for cancellations of roundtables, or for failure to attend, no shows, late arrival, or early departure. Roundtable changes made at least 28 days prior to the first day of the conference are subject to a $5 fee. Requests made less than 28 days prior to the first day of the conference will not be eligible for a refund or change for any reason. If a roundtable is cancelled by AMWA, every effort will be made to notify registrants as soon as possible, and fees will be refunded.

*Extenuating Circumstances Policy
Registrants who are affected by certain unforeseeable circumstances, such as the following, may be eligible for a refund of up to 50% of the fees paid for the conference. Documentation may be required for approval. 

• Serious illness or injury of the registrant or immediate family member 
• Death of an immediate family member
• Natural disasters, such as hurricanes, earthquakes, or floods
• Political unrest, such as riots or war
• Travel restrictions imposed by a government agency or other authority

If a registrant is affected by one of these circumstances within 28 days of the conference, they should contact AMWA to request a 50% refund of fees and provide documentation where applicable. AMWA will review the request and documentation to determine if it falls under the policy terms and is eligible for a partial refund.

Use of a discount/promo code is only valid at the time of the initial purchase/registration. Refunds will not be authorized for existing registrations where the special offer was received after the initial purchase. Discount codes cannot be applied to already reduced/discounted registrations. Limit one (1) special offer/discount code per registration.

Online Learning

All purchases made in AMWA Online Learning are non-refundable.  

Promotional Code

To redeem a promo code, enter the code during the registration or order process. Only one promo code can be used per registration/purchase. Promo codes cannot be applied after registration/purchase is complete. If you forgot to use your promo code and/or it is now expired, watch for new promo codes and offers in the future.

Career

Freelance Directory listings are non-refundable. Users may suspend these listings if desired.

For Job Center purchases, please email cssupport@wiley.com for questions about your invoice including requests for additional copies or requests for updates, and for inquiries about payments or refunds. Please include a copy of your invoice and/or invoice number, when available.

MWC Certification

Applicants who have been denied eligibility to take the MWC Exam may request a refund of the MWC Application Fee, less the $75 administrative fee.

Requests for refunds of the MWC Exam Registration Fee must be received, in writing, more than 5 days before the IQT CBT Exam Appointment date, and candidates must have cancelled their exam appointment with IQT CBT. Refunds for the MWC Exam Registration Fee, less a $75 administrative fee, will be distributed only to individuals who have cancelled their appointment with IQT CBT at least 5 days before their MWC Exam Appointment date.

No refunds or credits will be given for failure to attend, late arrival, or early departure of the IQT CBT Exam Appointment. Exceptions may be made, with proper documentation, in extraordinary circumstances such as a documented sudden illness, medical or personal emergency, death of an immediate family member, jury duty, active duty military assignment, or severe weather or a disaster precludes reaching the examination site. The nonrefundable $75 administration fee still applies in these extraordinary circumstances. Requests for cancellation due to extraordinary circumstances must be approved by IQT before requesting any exception from AMWA. No refunds will be given after a candidate sits for the exam.

The Commission reserves the right to verify any information submitted regarding an absence at the time of examination.

If a candidate taking the exam is dismissed for any reason, all exam fees will be forfeited.

The Candidate Score Verification Fee of $60 must be paid in advance and will be refunded if a scoring error is discovered.

MWC Recertification

Requests for refunds of the MWC Recertification by Application Fee will receive a refund of the fee, less the $75 administrative fee.

Requests for refunds of the MWC Recertification by Exam Registration Fee must be received, in writing, more than 5 days before the IQT CBT Exam Appointment date, and candidates must have cancelled their exam appointment with IQT CBT. Refunds, less a $75 administrative fee, will be distributed only to individuals who have cancelled their appointment with IQT CBT at least 5 days before their MWC Exam Appointment date.

No refunds or credits will be given for failure to attend, late arrival, or early departure of the IQT CBT Exam Appointment. Exceptions may be made, with proper documentation, in extraordinary circumstances such as a documented sudden illness, medical or personal emergency, death of an immediate family member, jury duty, active duty military assignment, or severe weather or a disaster precludes reaching the examination site. The nonrefundable $75 administration fee still applies in these extraordinary circumstances Requests for cancellation must be approved by IQT before requesting any exception from AMWA. No refunds will be given after a candidate sits for the exam.

The Commission reserves the right to verify any information submitted regarding an absence at the time of examination.

If a candidate taking the exam is dismissed for any reason, all exam fees will be forfeited.

The Candidate Score Verification Fee of $60 must be paid in advance and will be refunded if a scoring error is discovered.

Refund Methods

Refunds to payments made with a credit card will be refunded only to the credit card used in the original transaction. Refunds to payments made by check will be issued to the payer as identified on the check.

Contact Us

Please send requests, questions or comments by email to amwa@amwa.org.