Refund/Cancellation Policy

Payment

AMWA requires payment in full for all products and services sold via this website. Payments must be made in US dollars and may be paid via credit card (Visa, Mastercard, or American Express accepted). Payment by check must be submitted directly to the AMWA office at the address below. There is no guarantee of service (eg, membership, event registrations, enrollments, or product orders) without confirmation of proper payment.

Dues

Membership dues are non-refundable upon activation of membership and are non-transferable.

AMWA Store Shipping Policies

Shipping & Handling fees are included for domestic USPS Priority Mail shipping.

International Shipping (any location outside of the United States) will be subject to an international shipping fee of $45.00.  Please select "International" from the shipping drop down menu in your cart.

Rush shipping is not available except under unique circumstances.  To inquire about rush shipping, please contact orders@amwa.org or call 240-238-0940 ext. 112.


Returns

Products purchased in the AMWA store cannot be returned once they are opened. Products may be returned undamaged, in the original packaging within 60 days of purchase. Upon receipt, a refund will be processed minus a $25 restocking fee for each individual book and $75 for the Essential Skills Express Package. Shipping fees will not be refunded and AMWA is not responsible for any return shipping.

Partial returns of the Essential Skill Package will not be accepted.  All products in the package must be returned undamaged in order to receive a refund.

Returns of the print version of the Essential Skills Express Package may not be returned for refund if the complimentary digital version has been accessed.

AMWA Certificates

Enrollment in an AMWA certificate program is non-refundable and non-transferable.

There is a $50 retake fee for each unsuccessful result on a self-study workbook final quiz. Retaking the quiz is optional. Credit can only be earned for successfully completed quizzes.

 

Virtual Conference and Events Policy

Once purchased, no cancellations or refunds will be issued for virtual conferences and events. If attendees are unable to attend the live programs, they will have access to the educational content. It is the registrant’s responsibility to test their technical systems and environment for functionality in advance of the virtual program. Discount codes must be entered and applied at the time of registration.


Registration

Event registrations are subject to AMWA's conference cancellation policy and are non-transferable. Conference cancellation requests must be received in writing no less than 3 weeks prior to the scheduled event. Refunds, less a $75 administrative fee, will be distributed only to individuals who cancel 3 weeks or more before the scheduled event. No refunds will be distributed for cancellation requests made within 3 weeks of the scheduled event. 

 
AMWA Workshop registrations must be cancelled in writing 3 weeks prior to the event in order to be eligible for refund. AMWA Workshop cancellations are subject to a $50 cancellation fee for each cancelled workshop. No refunds or credits will be given for failure to attend, late arrival, unattended events, or early departure.


A cancellation fee of $10 will be charged for roundtable cancellations/changes made 3 weeks prior to the event.

 
If an AMWA Workshop is cancelled by AMWA, every effort will be made to notify registrants at least 14 days before the day of the course, and fees will be refunded.
 
Webinar registration fees are non-refundable. If a technical failure on the part of the attendee occurs during a live webinar, registration will not be refunded. If AMWA experiences a technical failure that unexpectedly ends the entire webinar, AMWA will contact attendees by email to reschedule them for an upcoming webinar. 

 

Online Learning

All purchases made in AMWA Online Learning are non-refundable.  

 

Promotional Code

To redeem a promo code, enter the code during the registration or order process. Only one promo code can be used per registration/purchase. Promo codes cannot be applied after registration/purchase is complete. If you forgot to use your promo code and/or it is now expired, watch for new promo codes and offers in the future.

 

Career

Jobs Online postings and Freelance Directory listings are non-refundable.  Users may suspend these listings if desired.

 

Certification

Applicants who have been denied eligibility to take the MWC Examination will automatically receive a refund of the MWC Application Submission Fee, less the $75 administrative fee.

 

Requests for refunds of the MWC Examination Registration Fee must be received, in writing, more than 5 days before the IQT CBT Exam Appointment date. Refunds for the MWC Examination Registration Fee, less a $75 administrative fee, will be distributed only to individuals who cancel more than 5 days before the MWC CBT Exam Appointment date.


No refunds or credits will be given for failure to attend, late arrival, or early departure of the IQT CBT Exam Appointment. Exceptions may be made, with proper documentation, in extraordinary circumstances such as a medical or personal emergency, death of an immediate family member, jury duty, active duty military assignment, or severe weather or a disaster precludes reaching the examination site. The nonrefundable $75 administration fee still applies in these extraordinary circumstances.

 

The Commission reserves the right to verify any information submitted regarding an absence at the time of examination.


If a candidate taking the exam is dismissed for any reason, all exam fees will be forfeited.


The Candidate Score Verification Fee of $50 must be paid in advance and will be refunded if a scoring error is discovered.

 

Recertification

Requests for refunds of the MWC Recertification by Application Fee will receive a refund of the fee, less the $75 administrative fee.

 

Requests for refunds of the MWC Recertification by Examination Registration Fee must be received, in writing, more than 5 days before the IQT CBT Exam Appointment date. Refunds, less the $75 administrative fee, will be distributed only to individuals who cancel more than 5 days before the MWC CBT Exam Appointment date.

 

No refunds or credits will be given for failure to attend, late arrival, or early departure of the IQT CBT Exam Appointment. Exceptions may be made, with proper documentation, in extraordinary circumstances such as a medical or personal emergency, death of an immediate family member, jury duty, active duty military assignment, or severe weather or a disaster precludes reaching the examination site. The nonrefundable $75 administration fee still applies in these extraordinary circumstances.

 

The Commission reserves the right to verify any information submitted regarding an absence at the time of examination.

 

If a candidate taking the exam is dismissed for any reason, all exam fees will be forfeited.

 

The Candidate Score Verification Fee of $50 must be paid in advance and will be refunded if a scoring error is discovered.

 

Refund Methods

Refunds to payments made with a credit card will be refunded only to the credit card used in the original transaction. Refunds to payments made by check will be issued to the payer as identified on the check.

 

Contact Us

Please send requests, questions or comments by email to amwa@amwa.org.

Contact Us

American Medical Writers Association
30 West Gude Drive, Suite 525
Rockville, MD 20850-4347

phone:  240. 238. 0940
fax:        301. 294. 9006
amwa@amwa.org

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